SHIPPING FAQ

How long will Order Processing take?

Orders will be processed immediately and may take up to 3  business days for quality assurance checks and administrative handling. You will receive an email confirming your purchase when your order is shipped out. Tracking information is usually available 5 - 6 days later.

How long will it take for me to receive my item?

An order takes  approx 2 -3 weeks on average to ship.  Snag Your Treasure deals directly with  suppliers and many of them are based overseas. Because we don't order  products in advance and  accrue warehouse  storage fees, we are able to keep cost low for our valuable  customers and offer free shipping . In return, we may experience longer shipping  deliveries.  Circumstances that are beyond our control - major holidays, inclement weather, etc - may  also cause shipping postponements. For these reasons, we are unable to  give you an exact time of arrival of your purchase. Nevertheless, if your purchase is very much delayed please email us at info@snag.store and we will research the matter for you.

Can I Cancel my order?

 Send us an email within 2 hours and let us know the reason why you wish to cancel your order.We do not accept cancellation of orders outside the 2-hour window and/or the order has already been fulfilled. Any special request for cancellation after the 2-hour window will be determined on a case-by-case basis. 

Snag Your Treasures Reps monitors shipment and delivery updates very closely. We want every customer to have a pleasant experience and be a customer for life.


Do note that each individual product may be shipped from different fulfillment centers across the world and may arrive separately. Do not worry if we are unable to provide you with complete tracking information. Sometimes, the logistic people fail to provide timely updates to the tracking sites .Our company will ensure that you will get your order. Any missing item(s) will be reshipped to you free of charge.

I ordered multiple items but I have only received one/some of them. Why?

If you ordered multiple items , it is likely that the goods will be shipped in several packages from different locations. 
We are doing our best to reduce costs at your end so that you do not have to pay high charges/taxes/premiums to get your items! Please allow some time for all your items to arrive.
 
May I make changes to my Order or Shipping Address?

We usually process orders on the same day they are placed. Should you need to make any change to your order, please contact us immediately at info@snag. store and we will do our best to accommodate the change request.

However, we are unable to make any promises. If your purchase has already been shipped out from our fulfillment centre, it will be too late for us to retrieve or amend the order. However, you may send the item to our return office and we will swap it for the correct item.
 
I have a question that is not answered in this FAQ. How do I contact you?

Please email us at info@snag.store and we'll respond as soon as we can. We will do everything it takes for you to be a happy customer. We do appreciate your business and want you to keep coming back!